Frequently Asked Questions

TIPS FOR OVEN/TOASTER OVER

Here are some additional tips for Reheating in the Oven/Toaster Oven:

  • Roasted, seared or grilled meats can be placed under the broiler for about a minute per side if you want a bit of crisp.
  • For a slow even cooking, place in the oven not more than 350°F, usually 30-45 minutes. (Much of this depends on your oven and the food being reheated.)
  • Braised, boiled or steamed proteins are best in the microwave set at 50% and covered with a wet paper towel for 1-2 minutes.
  • If you are worried about food drying out, cover it with foil.
  • Waffles or pancakes are great reheated in the toaster or toaster oven.
  • Foods that don’t have a crisp crust generally reheat well in the microwave such as: soups, stir fry, veggies, rice, pasta, casseroles. See Technique on next tab.
TIPS FOR MICROWAVE

Here are some additional tips for Reheating in the Microwave:

  • Spread food out in an even layer, cover with a damp paper towel to help create some steam while the food is heating so it doesn’t dry out, and stir every so often to promote even heating, as there are usually hot spots even in microwaves with turntables.
  • If you’re heating more than one kind of food on the same plate, it sometimes isn’t a good idea to throw everything on the plate and into the microwave at the same time. If there is a denser food like a pork chop, microwave that by itself until it’s almost warmed through before adding in quick-heating things, like rice and vegetables. That way, everything finishes heating at the same time but nothing is overcooked.
STOVE TOP ITEMS

These are items that should be reheated on the stove top:

  • Soups, stews, chili, stir fry, rice, pasta
  • Meat: Get some delicious seared meat flavor by reheating meat over relatively high heat in a cast iron pan. Turn it frequently so it doesn’t overcook.

SCDHEC guidelines recommend 7 days, but we are all about FRESH! So we put a 5 day “Eat or Freeze By” date on the meals. (Obviously some meals are not meant to be frozen however…..ie. salads)

If you are expecting a 2nd delivery or will be ordering for the following week:

  • Leave your empty cooler bag and ice bags out for exchange and we will swap out your empty bag for your new bag.
  • If you are not ordering the following week: Please Contact Us we are happy to schedule a (one attempt) pick up if you receive home delivery.

NOTE: Not returning all cooler bags/ice bricks within 30 days from your last order will result in a forfeiture of your bag deposit.

If you decide to stop using the service permanently or temporarily and would like your bag deposit returned:

  • Request in writing (email). Your account will be deleted. (Don’t worry; you can just create another account if you wish to use the service again in the future!)
  • Assuming all bags/ice packs have been returned, we will refund your bag deposit. (Please keep in mind the processing of the refund can take up to a week to show on your credit card statement.)

NOTE: Not returning all cooler bags/ice bricks within 30 days from your last order will result in a forfeiture of your bag deposit.

Thats the beauty of how we designed our Custom Meal Builder part of the menu.  It allows sorting for the 8 most common food allergies: gluten, dairy, soy, egg, peanut, tree nut, fish & shellfish. It also allows you to pair your Entree with the side of your choice to work around your likes and dislikes! How cool is that! If you have additional allergies, feel free to contact us. We cannot cook specific to each individual allergy, but we may be able to direct you in your meal choices.

A Standard portion of protein is measured at a raw weight of 6oz (approximately 4 oz cooked). Extra protein is a 50% increase, or 9oz raw. Regular sides are measured at a cooked weight of 3oz or 1/2 cup if a grain. Large sides are also an increase of 50%, or 4 ½ oz or 3/4 cup if a grain. Half portion is 1/2 a Regular portion for both proteins and sides.

We use very high quality reusable/recyclable plastic containers. Please recycle or reuse them! Due to food safety regulations please do not return them with your cooler bags.

Our containers are:

A Premium menu item is made with local and/or organic meats. To sell a product with an “Organic” label, it must have been made according to a set of government standards and regulations. Not all our meats have this organic label, however if the meat is not organic, it is local (Grass fed beef, free range poultry and eggs, pastured pork and wild and sustainable fish/seafood) which often just means that although they would likely meet the USDA guidelines for Organic, however farmers may not have the disposable income to pay for this “official” Organic labeling.

Most of them, yes! Freeze by the date marked. Obviously some items are not meant to be frozen, such as salads, raw veggies, etc.

Email us at info@charlestonfitandfresh.com with any questions and our team will be happy to help!